Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does the stripe happen when making a photocopy from the glass?
Is the strip on the front or back of the page?
Note: Reply to me here on the original question only. Posting new questions costs you more and delays my ability to reply.
I understand it happens on computer prints.
I am asking you to please specifically test a photocopy, from the glass (in both black and color modes).
Okay thank you for confirming. That isolates it to being a printer (not a computer, network, or driver) issue.
Please remove the cartridges/drums and clean the drum, focusing on the black. There is a green plastic tab on there that you'll slide back and forth the width of it, 4-5 times. Replace all, and see if the problem continues.
If you don't see that spot, or it doesn't help, load a piece of paper into the manual (bypass) front tray, then go into the setup (menu 4,8) and run the drum clean function there.
Which cleaning did you do? The manual or from menu?Are you using genuine brother cartridges or is the toner refilled/generic?
Okay that indicates an internal fault, which can be anything from a leaking toner to a bad drum (most likely ) or dirty transfer belt or fuser.
Open it up, remove all the cartridges, and blow out the inside compartment from all angles and access panels with compressed air, restore all, run the drum clean again, and try to print.
Well if the strip is black, I'd replace just the black. It is typical for that to go out first though because it gets the most use
You can get a full set:
which may make more sense to just do them all at once though. It depends on your usage levels.
or single/black: https://www.sundatasupply.com/product_detail.php?itemid=3650&catid=12649&pge=
Thank you for the update, I'm glad it is back on track.
When doing the cleaning, I assumed you had restored them to the left home position properly.
Regarding the fee, I have no control over billing/account issues.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. If my guidance helped you to solve the problem or reach the resolution on your own through steps you would not have take otherwise, I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your questions.
If you wish for a refund instead, that is up to your discretion. In that case you'd omit rating entirely and may contact customer service via the help/account page to request a refund.
They ship from the factory docked to the left, so I had no reason to believe they would have been in any other position. Thank you for the update and the information though.
Have a good day,Nathan