How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a Laser Printer HL-2070N paper feed problem. When I

Customer Question

I have a Laser Printer HL-2070N paper feed problem.
When I press print a sheet of paper is lifted from the stack of paper and is fed toward the feed roller. The feed roller is unable to catch the paper.
If AFTER I press PRINT I press hard on the top middle of the closed paper holder, the sheet of paper may engage the feed roller giving me the printed sheet.
I have cleaned part of the feed roller that is visible when the paper holder is removed.
With your help, can I fix this problem?
Please advise me.
Thanks,
Arthur ******
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Sometimes the issue is caused by a dirty roller that is unable to catch the paper. To clean the roller properly, remove any paper / trays to get to the roller and paper pick up area. Use a damp paper towel with Windex or water and clean any rollers that you see big or small.

Any roller from 1 inch wide to full page width that you can see. Use your fingers to move the rollers around to clean them well.

Expert:  WesPCDr replied 1 year ago.

Please let me know if you need additional help.

Related Printers Questions