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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a Laser Printer HL-2070N paper feed problem. When I

Customer Question

I have a Laser Printer HL-2070N paper feed problem.
When I press print a sheet of paper is lifted from the stack of paper and is fed toward the feed roller. The feed roller is unable to catch the paper.
If AFTER I press PRINT I press hard on the top middle of the closed paper holder, the sheet of paper may engage the feed roller giving me the printed sheet.
I have cleaned part of the feed roller that is visible when the paper holder is removed.
With your help, can I fix this problem?
Please advise me.
Arthur ******
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Sometimes the issue is caused by a dirty roller that is unable to catch the paper. To clean the roller properly, remove any paper / trays to get to the roller and paper pick up area. Use a damp paper towel with Windex or water and clean any rollers that you see big or small.

Any roller from 1 inch wide to full page width that you can see. Use your fingers to move the rollers around to clean them well.

Expert:  WesPCDr replied 1 year ago.

Please let me know if you need additional help.