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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14377
Experience:  10+ years work experience.
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How do I connect my MX450 to my wifi network?

Customer Question

How do I connect my MX450 to my wifi network?
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

Are you given any sort of message or error message when you attempt to set this up? Please, give me those messages so that I can better understand the problem and thus, be able to help better.

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
On printer "Failed to connect". See manual.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update the culprit in this case can be one of many.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
OK
Expert:  Jason Jones replied 1 year ago.

Okay. After you accept the service for Remote Tech Support, the remote link will be posted here. I will start getting that ready for you now.

Customer: replied 1 year ago.
I am confused. I signed up to pay $26 if I got the right answer. I thought you were the technician to help me. Why another charge.
Expert:  Jason Jones replied 1 year ago.

The extra charge is for the remote service. It costs more because it requires more of my time.

Customer: replied 1 year ago.
Never mind,Tom
Expert:  Jason Jones replied 1 year ago.

We can still do this without the remote, if you wish. It will just take a bit longer.