Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Have you replaced anything other than the toner? How old is the printer?
From what you are saying you most likely need a new imaging unit also called the drum. It is consumable just like the toner and is normally needed once every 2 years. For now try reseating it, this page explains how: Click Here If the same thing happens it normally needs to be replaced. The part number is ***** 126A and it normally costs around $80 at stores like staples and office depot. You can sometimes find it cheaper online at places like Amazon and eBay. Just make sure it is genuine and not a compatible unit. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your HP.