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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 15805
Experience:  10+ years work experience.
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I need help with scanner Canon DR C225

Customer Question

I need help with scanner Canon DR C225
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
May I ask how I can help you today? Are you having issues with the installation of the scanner, configuration, or something else?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.

The scanner is all set up and drivers loaded. When I load paper in the scanner it says paper not detected.

Expert:  Jason Jones replied 1 year ago.
Thank you for the update. Are you entering the paper in the same way as it shows in the following image?
Correct way to insert paper into the scanner:
Also, which application are you using to make the scans?
Customer: replied 1 year ago.

I took a picture that I think is stopping the paper from loading . How can I sen to you.

Expert:  Jason Jones replied 1 year ago.
you can upload the photo by following the instructions below.
Please, be forewarned that the site is not secure:
- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.

why am I doing that

Expert:  Jason Jones replied 1 year ago.
What?
You asked how you can send me a photo. I gave you the instructions for sending me a photo.
Customer: replied 1 year ago.

Cant I just attach it here

Expert:  Jason Jones replied 1 year ago.
Do you see an attachment button in the area where you type your message? It should look like a paperclip. If you don't see it, then you can't upload it here.
Customer: replied 1 year ago.

I see it I am just waiting for the email of the picture to come from my phone.

Expert:  Jason Jones replied 1 year ago.
ok
Customer: replied 1 year ago.

I just resent to myself. Hold on.

Expert:  Jason Jones replied 1 year ago.
ok-
Customer: replied 1 year ago.

I have no idea why pic isn't coming the on either email. It texted fine. I sent it to my husband who can forward it.

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
Customer: replied 1 year ago.

I could not upload to that sight either because I can't get the picture. When you look into the area where you feed paper there is a small grey piece of plastic with an orange piece attached. the orange piece seems to be the issue

Expert:  Jason Jones replied 1 year ago.
Can you remove the orange piece?
Customer: replied 1 year ago.

no.

Customer: replied 1 year ago.

i could text the picture

Expert:  Jason Jones replied 1 year ago.
When you insert the paper, does it appear that it goes in smoothly or does it get caught up on something?
Customer: replied 1 year ago.

Even if I fit the paper behind the orange thing it does work. It is as if the rollers are not pulling it.

Expert:  Jason Jones replied 1 year ago.
I am not sure why it is not working. It may be a hardware issue.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
- Jason
Customer: replied 1 year ago.

thank you