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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21965
Experience:  Computer networking/repair. 12+ years experience.
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Printer had a paper jam which I cleared and did all the

Customer Question

Printer had a paper jam which I cleared and did all the necessary things and it still says jam! What can I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

First, can you please recheck your model number (there are no letter O in it, just zeros, but you're missing some other info either way).

Can you also tell me the exact specific error code/number it gives?