Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Susan.
Canon Easy PhotoPrint EX is a special software program. It should have came on a disc with your printer.
It is really just a layout/template program that helps to properly arrange content you select (your own photos, clipart images, etc) for later printing onto specialty papers, such as label (sticker) sheets, heat transfer (iron ons for shirts) media, etc.
Did you install the printer disc?
I can't email you direct,
but you can go here: http://support-au.canon.com.au/contents/AU/EN/0200000605.html
and download the program from there, don't worry about the cd.
The program will guide you through step by step exactly what is needed, you really don't need other instructions beyond that.
You can order transfer sheets here: http://amzn.to/1WLDA2J
and sticker paper: http://amzn.to/1h4gPX6
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1Md4aNC
Thank you, ***** ***** a good day,