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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1506
Experience:  Over 5 years as a computer and printer repair technician
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I have a Bravo II. We've had it 8 years. Been a real

Customer Question

I have a Bravo II. We've had it for about 8 years. Been a real workhorse. Just recently it stopped printing. It operates fine, just nothing gets printed. Changed cartridges - nothing. Any ideas?
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

This issue is usually related to the Print Head becoming clogged and ink cannot pass through.

If the usual, clean print head maintenance tool does not work, then the print head can be replaced.

However, this is usually about the same cost as a new printer.

Let me know if you need help running the clean print head maintenance tool.

Expert:  WesPCDr replied 1 year ago.

Was the issue resolved? Did you need additional help?

Customer: replied 1 year ago.
I know that it's not the printer heads. I tried cleaning them before writing my question.I was able to speak with the manufacturer. They say that it's not the printer heads. It's the carriage that broke. It can only be fixed by sending them the machine at their HQ.So, in the end, the advice I got here was incorrect and cost me three days of delays trying to redo over and over what I had already done. I wouldn't call that a good value.
Expert:  WesPCDr replied 1 year ago.

I understand. Thank you for the response.

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