Hi, I'm John, one of the JustAnswer experts here to help. It would be extremely beneficial if you could please answer the following:
* What version of Windows/Mac are you running? Ex. Windows 8.1 or Mac 10.9.5
* Is this the first time you've tried printing with this printer?
* Has this printer been connected with any other machines and printed successfully before now?
* Have you installed the drivers for this printer manually or are you letting the operating system do this automatically?
Were you able to read my messages sent to you?