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MasterFixIt
MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9134
Experience:  I have been fixing Printers and copiers for over 30 years.
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My printer is new and has been giving me problems from day

Customer Question

My printer is new and has been giving me problems from day one.It does not print scan or faxs. Pleal help
Submitted: 1 year ago.
Category: Printers
Expert:  MasterFixIt replied 1 year ago.

Hi, I am Tech Michael and I will be assisting you today.

Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.

How old is your printer exactly?

Also have the problems gotten worse over time?

And where did you purchase your printer from?

Thank you for choosing Just Answer.

Tech Michael