Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Power off the printer and let it sit there for 3 mins
Go into the printer properties and clear any printing jobs pending, delete the print jobs and then power on the printer.
The printer is connected via usb or wireless.
Thanks for the info
Deleting printer from the devices will not delete the printer, you will have to remove the printer from the add remove programs in the control panel. Restart the computer download a new copy and then install it.
Sure let me know once done.
while installing the printer did you select wifi as a wireless driver.