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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4665
Experience:  B.Sc. Computer Science with Honors
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My epson TX610FW wont stop printing the test page, and also

Customer Question

My epson TX610FW wont stop printing the test page, and also wont wifi print from my computer out of the blue
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Power off the printer and let it sit there for 3 mins

Go into the printer properties and clear any printing jobs pending, delete the print jobs and then power on the printer.

Expert:  Michelle replied 1 year ago.

The printer is connected via usb or wireless.

Customer: replied 1 year ago.
Hi Michelle, I turned the printer off for 5 mins turned it back on, it kept printing test pages non stop.The printer is connected via wireless
Expert:  Michelle replied 1 year ago.

The printer is connected via usb or wireless.

Customer: replied 1 year ago.
wireless
Expert:  Michelle replied 1 year ago.

Thanks for the info

Expert:  Michelle replied 1 year ago.

Deleting printer from the devices will not delete the printer, you will have to remove the printer from the add remove programs in the control panel. Restart the computer download a new copy and then install it.

Expert:  Michelle replied 1 year ago.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance
Customer: replied 1 year ago.
I am currently uninstalling so will go with this at the moment
Expert:  Michelle replied 1 year ago.

Sure let me know once done.

Customer: replied 1 year ago.
I have put the printer back on laptop. It has come up with communication error, looking at printer now
Expert:  Michelle replied 1 year ago.

while installing the printer did you select wifi as a wireless driver.