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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22113
Experience:  Computer networking/repair. 12+ years experience.
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After changing ink cartridges, the carrier was too far over

Customer Question

after changing ink cartridges, the carrier was too far over and then there was a message that there was a "carrier jam" Now my lexmark X6650 won't restart
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What do you mean by "won't restart"?
Does it not power on at all? Does it give a specific error message?

Customer: replied 1 year ago.
I push the ON button and nothing happens. This problem began with a "Carriage Jam" error message. At first, there was a slowly flashing red light from down inside on the bottom of the case, but now there's nothing.
Expert:  Nathan replied 1 year ago.

Okay so there are no lights, no movement at all, no sounds, etc, correct?

Customer: replied 1 year ago.
Correct
Expert:  Nathan replied 1 year ago.

Okay thank you for confirming.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2008 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

These lexmarks are widely regarded as the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that lexmark nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 1 year ago.
Thanks, ***** ***** It won't start, so its a failure.
Expert:  Nathan replied 1 year ago.

You're welcome, and I'm sorry there isn't a quicker fix here.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”, even if the news was not. I also invite you to contact me directly with any future support needs at http://bit.ly/1Md4aNC

Thank you, ***** ***** a good day,

Nathan