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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother HL-3040C holds the documents in que and will not

Customer Question

My Brother HL-3040C holds the documents in que and will not print
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is the printer connected to the computer with a USB cable?
What's the status of the light on the printer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Through a cisco router
steady green
I think 7
Customer: replied 1 year ago.
I just had some guests arrive. I need to go. It may be a couple hours but I will be back. Sorry. Didn't see this coming.
Expert:  Viet - Printer Tech replied 1 year ago.
Click on Start -> Devices and Printers, then click on the option "Add a printer" at the top, then click on the network/wireless option, then does it see any IP address numbers, such as 192.168.1.5?
That's okay; please let me know later. Thank you.

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