Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Click on the link below to download and install the driver
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance