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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4945
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Says ny MFC-490cw printer is offline

Customer Question

says ny MFC-490cw printer is offline
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
windows 10, usb connection
Expert:  Shefin replied 1 year ago.

Hi,

I would suggest you download and install the latest driver for the printer from the link below.

http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfc490cw_all&os=135

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Customer: replied 1 year ago.
ill see if this works or not and how satisfied i am
Expert:  Shefin replied 1 year ago.

Hi,

If the issue persists, please be back and I will help you further.

Thank you.

S H E F I N

Customer: replied 1 year ago.
okay
Expert:  Shefin replied 1 year ago.

Hi,

Have you completed the installation? Are you able to print?

Thank you.

S H E F I N