Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please try scanning using the following and let me know if you are able to scan.
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click or touch and hold the lower left corner of the computer screen to display the contextual menu.
Click or tap Search.
Click or tap Apps () if it is not already selected.
Type "Fax and Scan" in the search box.
Click or tap Windows Fax and Scan in the results.
S H E F I N