Hi Ellis, I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
If you would like I could provide a phone support on this one, it would make it much quicker to get all the information I need to help you with this problem.
If you accept that I can call you at your convenience. If not thats fine as well we can work here like this please let me know by replying.
Thank you Ellis for choosing Just Answer.