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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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LC 103 How do I scan something and then email it to someone?

Customer Question

LC 103
How do I scan something and then email it to someone?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Was it working previously?
Is there any error or message?
What's the model of your printer/scanner?
Are you able to scan to a file to your computer?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I'd rather write than type. But I will need to see a client in about 10 minutes or less. Can we talk in about one hour?
Expert:  Viet - Printer Tech replied 1 year ago.
Remote support is quicker and easier for you as I would show you how to do this directly on your computer's screen for you. But no problem, I can certainly provide written instructions per your request. When you are back, please answer the following questions, then I can provide the instructions:
Was scanning to email working previously?
Is there any error or message?
What's the model of your printer/scanner?
Are you able to scan to a file to your computer?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 1 year ago.



Can we talk or email in an hour or so? I have an appointment with a client in 5 minutes.?




Expert:  Viet - Printer Tech replied 1 year ago.
Please reply back tomorrow to continue. Thank you.

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