Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Could you please try making a photocopy for me, directly from the glass, in both black and color modes? Let me know how those come out.
Thanks. I'm asking about the copy function so that we can isolate if this is a printer or a computer issue.