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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36627
Experience:  Troubleshoot printers, scanners, etc.
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I have a Brother Multi Function Copier DCP -7065DN and have

Customer Question

I have a Brother Multi Function Copier DCP -7065DN and have Windows & op sys on my Dell Lap top. I had my laptop in for repairs and I can no longer load ControlCenter4 in order to scan. The shortcut is still on the start page but always shows an error when I try to open it. Is there something I can do myself rather than taking it back to Geek Squad.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you still able to print?

Do you have windows xp, vista, or 7, or 8?

What's the error or message when opening it?

How about clicking on Start->All programs->Brother->DCP-7065DN->ControlCenter?

Please reply at the box below. thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Please try the following:

1. If you have a printer's USB cable connected from the printer to the computer, then please disconnect that USB cable from the computer for now.

2. Go to Control Panel\Programs\Programs and Features (or Control Pane\Add/remove programs), and uninstall the Brother program there

3. Restart the computer.

4. Click on the Brother website below:

http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=dcp7065dn_all

, then click on "Search" near the bottom

, then download / reinstall the full driver / software there

, then check scanning.

Please reply at the box below to continue troubleshooting. Thank you.

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