How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12935
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have hooked up the printer and it works. However, I am

Customer Question

I have hooked up the printer and it works. However, I am having a problem getting my previous printer off the control panel and getting this printer on. I have inserted the c.d. and nothing is happening. What now!?
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

When you go to the devices and printers window.. Have you tried right clicking the OLD printer, and then left clicking "remove printer" or "delete printer" ?

If you have already tried that and it wont let you remove the printer that way. It may be best if you and I connect during a screen sharing session, where I can fix the problem on screen, in person.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.