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Nathan, Engineer
Category: Printers
Satisfied Customers: 23561
Experience:  Computer networking/repair. 12+ years experience.
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Re: brother printer model mfc-295cn I installed cyan

Customer Question

re: brother printer model mfc-295cn
I installed cyan cartridge and got the following message in the display window:
"see trouble shooting and routine maintenance chapter in user's guide, 35".
I no longer have the guide!
PLEASE advise. Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you get any other specific error code/number?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

Are you using genuine brother cartridges, or generic/refilled ones?

As an initial step, please unplug power to the printer for 60 seconds, and let me know if the same error or any other one comes up.