I'm sorry about the issue. What's the status of the Wi-Fi/wireless light / button on the printer?
Do you mean you are able to print from the laptop via wireless connection? (i.e., there is no cable connected from the laptop to the printer right?)
- Please try this: On the iPad, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check printing.
- If that does not work, on the iPad, please go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted
, then go to Settings -> Wi-Fi, then connect to your wi-fi/wireless network name and check printing.
Please reply at the box below to continue troubleshooting. Thank you.