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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4688
Experience:  B.Sc. Computer Science with Honors
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I have a ricoh printer aficio SP3410. I am getting service

Customer Question

I have a ricoh printer aficio SP3410. I am getting service code SC542
What do I do to reset?
I just replaced the printer cartridge as well
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
The service code SC 542 indicates an issue with the fuser assembly.
The fuser temeperature may get high and cause damage to the part and may result in such a service code
This usually requires the fuser assembly to be replaced
However, you may try the reset sequence first
Turn off unit
Press and hold online + escape, then power on unit.
Use up and down arrow keys to select SP2
Press Enter
Use up and down arror to locate SP5
Press Enter
Use up and down arrow keys to select 810
Press Enter
Confirm the selection
Power off and on.
if still the service code repeats then the fuser assembly would need to be replaced
if the unit is within warranty you may contact Ricoh to get it serviced for parts replacement else if out of warranty you may get it done through any local printer repair store
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
Please click on a smiley face below or stars above to complete the rating if your question has been answered
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Customer: replied 1 year ago.
Where do I find the online + escape on the printer
Customer: replied 1 year ago.
Where do I find the online + escape on the printer once it is turned off?
Expert:  Michelle replied 1 year ago.

if you do not see the keys on your printer panel, turn on and follow the rest of the sequence

Customer: replied 1 year ago.
I have done the arrows up and down but no SP2 comes up In fact no codes at all come up
Customer: replied 1 year ago.
Also I have no phone service in my room at school so I cannot call
Expert:  Michelle replied 1 year ago.

ok turn off unit and unplug power cord

keep the ON button pressed for 10 secs

wait for 2 mins

plug in power cord and turn on

if the same error code repeats then the fuser assembly would need to be replaced

if the unit is within warranty you may contact Ricoh to get it serviced for parts replacement else if out of warranty you may get it done through any local printer repair store

i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again

Let me know if you have any questions

Please click on a smiley face below or stars above to complete the rating if your question has been answered

Thanks for choosing Just Answer

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