Hi different expert here.
this sounds like a problem with the printer itself not your laptop.
It is always possible the laptop is at fault for one or more reasons. But this really sounds like the printer in this case. If you can I would exchange the printer for new one of the same model#.
I will stick with you until this solved for sure.
But first if you can make an exchange;-)
Since this may take some time, please rate my service thus far kindly and we can remain together at no additional cost. Also there is no additional cost to rate.
Thank you and have a wonderful day!
Hi Craig, the rating wont cost you anything.
You have already paid for the assistance , all that really does these days is keep your question open and keeps us able to work together. I know my stuff when it comes to electronics and printers specifically 35 years as a hands on tech makes me an expert her with Just Answer for over 7 years lol;-)
I am here to help you save money and grief, please rate kindly at this time. it also is the only way I am compensated for my time with you until we are done.
I am sure the new printer will solve the issue and I will still be here for you if for any reason it still gives trouble.
Thank you and have a nice day Craig!
Hi Craig I understand. Usually the setting wont be the cause but in this case it was. I'm happy you did resolve the issue;-)