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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP printer is stalled in the shutting down mode and

Customer Question

my HP printer is stalled in the shutting down mode and cannot be moved. When i tried to move on it would not respond. i did go into settings, and a strange wARNING icon came on.
SERVICE LEVEL:HP 4Y NBD EXCHANGE
i have a HEWLETT-PACKARD CARE PACK SERVICE with you, information as follows:
Agreement Number # CA000004023094-0001
Hardware Serial Number: TH46D7215Q
Hardware Model Number: CZ046A
Start Date: 12-JUL-14
End Date: 12-JUL-18 YVONNE C. PAUL, USA
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Have you tried unplugging the printer from the electric outlet for about 2 minutes?
Please click reply to let me know.
Thank you!