Hi, My name is ***** ***** i will be assisting you
Please let me know the operating system installed on your computer
Let me know your time zone and what time you would be available on Tuesday.
If you are available late Monday night that will be fine too so let me know.
i apologize if you had to wait as i am on the other side of the world and have been online and waiting since my last response
i know and understand..i will forward this as a feedback so that customers get to know our timeframe to respond
even i had to wait for 8 hours or more for your response
thanks for your feedback and patience