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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a document in print cue. Has been their since last

Customer Question

I have a document in print cue. Has been their since last Friday. Cannot erase this document. I have disconnected the printer, etc. The document is still indicating it is deleting.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please let me know the operating system installed on your computer

Customer: replied 1 year ago.
Windows 10
Customer: replied 1 year ago.
Can you resolve this problem with me not being at the computer? If not, will you give me a timeframe for later this evening, based on your time zone. I have an obligation that
I must go to, this afternoon, as well as tomorrow morning, New York time. I am Now running late for today! I did not know this would take so long.
Expert:  Michelle replied 1 year ago.

Let me know your time zone and what time you would be available on Tuesday.

Expert:  Michelle replied 1 year ago.

If you are available late Monday night that will be fine too so let me know.


Customer: replied 1 year ago.
I needed to print a document long before Monday Night! STAPLES to the rescue! Nevertheless, thanks for responding, but at least let your potential customers know what your timeframe is! Your 100% satisfaction Guaranteed is NOT Satisfying.
Expert:  Michelle replied 1 year ago.

i apologize if you had to wait as i am on the other side of the world and have been online and waiting since my last response

Customer: replied 1 year ago.
No pun intended, now you know how I feel. I had a document to print, with a deadline in front of me. A simply message telling me what your timeframe was would have help!
Expert:  Michelle replied 1 year ago.

i know and understand..i will forward this as a feedback so that customers get to know our timeframe to respond

even i had to wait for 8 hours or more for your response

Expert:  Michelle replied 1 year ago.

thanks for your feedback and patience