Hello & Welcome to JustAnswer. May i connect wtih you remotely to check the issue directly? Thanks
Please click the link below and run the downloaded program:
That is a free program.
you need to open the program, run the downloaded file.
What makes you think that i am scamming you? You asked me a question here on JustAnswer. You paid for the support; i asked if i could connect to check your issue; you said YES. I sent you a link to download a program (which is a remote support program). You then saved it. How am i scamming you?