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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have loaded windows 10 last week but I can't get my

Customer Question

I have loaded windows 10 last week but I can't get my printer to work now. It is a Lexmark 2500. I worked perfect with windows 7. Do I need to buy a new printer?
Werner
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect wtih you remotely to check the issue directly? Thanks

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

Please click the link below and run the downloaded program:

https://secure.logmeinrescue.com/R?i=2&Code=533582

Customer: replied 1 year ago.
dont have money
Expert:  Kamil Anwar replied 1 year ago.

That is a free program.

Customer: replied 1 year ago.
I have saved the file
Customer: replied 1 year ago.
what now
Expert:  Kamil Anwar replied 1 year ago.

you need to open the program, run the downloaded file.

Customer: replied 1 year ago.
your scamming me?
Expert:  Kamil Anwar replied 1 year ago.

What makes you think that i am scamming you? You asked me a question here on JustAnswer. You paid for the support; i asked if i could connect to check your issue; you said YES. I sent you a link to download a program (which is a remote support program). You then saved it. How am i scamming you?