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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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I have recently purchased a Canon printer/scanner, Pixma

Customer Question

i have recently purchased a Canon printer/scanner, Pixma 5520. I have used the printer frequently and it worked fine. I wanted to print an envelope and it jammed. -I have tried to remove it through the printer output - to no avail. Can I open the casing of the printer to remove this?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Please follow the steps in this video to remove it:
https://www.youtube.com/watch?v=yqcOtOk7LLg
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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