I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Is this problem happening when printing from one particular application or all of them?
I will be standing by.
To reset memory to factory defaults, perform the following:1. Enter the 25 mode (power the machine ON, while pressing the 2 and 5 keys).2. Select Software SW.3. Using the up/down arrows, scroll to address 3-4 (All Memory Reset).4. Select OFF.5. Power the machine OFF.6. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys).7. Enter 9, 2, press the START key, press the STOP/CLEAR key.8. Enter 0, 9, 6, press the START key, press the STOP/CLEAR key.9. Enter 0, 9, 3, and press the START key.10. Power the machine OFF/ON.
Run L Detect. It is in 36 mode.Get into 36 mode by holding down 3 and 6 and powering on the machine.
Press Start and allow it to complete.
Yes, that is correct.
If the L-detect adjustment [RESULT] value is outside of the 60-75 range, than the TDS (toner density sensor) should be checked.
I am sorry, but as far as the sensor goes, you may need to wait for eyes and hands of a technician.
I am sorry, but at this point there is not anything else that can be done, as far as I know. To expedite this fix, I will opt out and allow another person to work with you. Someone else may have more insight than I.
Hello. My name is***** can provide you with additional assistance. In the interest of time what I am going to do is attach the service manual for you. This has all the settings in it. If you have questions about any of them or need help navigating this manual, please let me know and I will help you as much as I possibly can.
I just uploaded the file to my one drive because it was too big to upload here. Here's a link to it.