Thank you. Can you test scanning with both the Image Capture application (in Finder -> Applications), and the MP Navigator EX application (in Finder -> Applications -> Canon Utilities)?
- If that does not work, disconnect the USB printer cable from the computer
, then click on the Apple logo / menu, then System Preferences, then Print & Fax (or Printers & Scanners)
, then click on the Canon printer there, then click on the - (minus) button at the bottom left and delete the printer
, then make sure printer is powered on, then re-connect it to the computer
, then click on the + (plus) icon at the bottom left, then add the printer
, then check scanning.
- If that still does not work, open Finder, then Applications, then drag any Canon / Canon Utilities folder / program (MP Navigator) you see there to the Trash
, then go to the Canon website below:
, then there, download / install the Scanner Driver
, then download / install the Software: MP Navigator EX Opener (and/or MP Navigator)
, then try scanning with the application MP Navigator EX and Image Capture, and check.
If needed, check the magnification option on the printer's settings; make sure it is 100%; please see at
When you are available, please reply back at the box below to continue. Thank you,