I'm sorry about the issue. Do you mean it cannot print?
Are you still able to make a copy from the printer's glass (not print from the computer)?
Please reply at the box below. Thank you.
Is there any error or message?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Disconnect power cord from your internet/wireless modem/router device for a few minutes, then reconnect.
, then turn off printer, then disconnect power cord from it for a few minutes, then reconnect, then turn on
, then go to the network/wireless/WLAN... menu on the printer and see if you can connect it to your Wi-Fi/wireless network name.
When you connected the printer to your Wi-Fi/wireless network name, was it successful? Or was there any error or message? Thank you.
Does your Wi-Fi/wireless network have a guest network name?
Does the error also show "Connection Error 01"?
Go to menu -> Network -> Web Connect Settings -> Proxy Settings -> Proxy Connection, does it show On or Off?
When you are available, please reply back at the box below to continue. Thank you,