Hello. My name is, Mike. I'd like to try and assist you with your issue. The first thing I would like you to try is to go to the site link below and download the correct driver for your current Windows operating system. When you download the driver and save it to your desk top, right click and choose run as administrator to start the installation. Once installed, continue with your printer setup.
You will also want to make sure you have the most current version of Firmware.