I'm sorry about the issue. Please try the following fix:
1. Open front cover2. Press & release "Clear" button3. The message "Reset Drum" (or "Replace Drum") with options 1.Yes or 2.No should appear.4. Press the following three buttons: *125. It should show "Accepted"6. Close the cover, and it should work.
- If it does not work, try again, but at step #4, press the three buttons *00.
- Summary of the fix: Basically, you open the front cover, then press the Clear button, then press the button * (asterisk), then press the button 1 then 2 (or press button 0 (zero) twice.
Please reply at the box below to continue troubleshooting. Thank you.