Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specific error code/message does it give you?
It should give you a specific code number though, such as b200 for example, or C600
Are you using genuine/new canon ink or generic/refilled ones?
Thanks for confirming.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Thank you for the update.
C000 is a "diffuse" message, simply indicating an internal fault. Typically this means a hardware failure though.
If there is paper inside it will continue to error out until that is resolved.
It is not likely the store would help you though, at least not for free.
This is an extremely old (2006) model printer - and they were designed for only a 3 year service life.
Any printer repair shop is going to charge you a minimum of $100 for diagnostics and typically $200+ for overall repairs.
That just isn't worth it when you can buy a brand new and updated printer with a fresh warranty for about $80 these days.
I can recommend replacement options for you, if you prefer.
Personally, I don't recommend the canon brand much anymore, they aren't nearly as reliable as they used to be. I usually recommend either Epson or Brother units for home/small business use. Epson tends to have a bit better print quality, but Brother tends to use less ink and the refills are cheaper.
If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC