Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know the full error message you get on the printer.
remove the cartridge Unplug the power cable manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholonce these steps have been done, turn on the printer and let me know if the same error persists or it changes.
Follow the steps on the printer doesn't matter its a mac or pc.
yes the cartridges which is already in.
please follow the steps given remove all the cartridges and do the cleaning and then reseat the cartridges back.
Do you have skype on your computer so that i can call you