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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a BROTHER MFC-J6510DW PRINTER. IT REQUESTED THAT I

Customer Question

I have a BROTHER MFC-J6510DW PRINTER. IT REQUESTED THAT I CHANGE MY BLACK CARTRIDGE. A GENUINE BLACK CARTRIDGE WAS INSTALLED HOWEVER THE SIGN PERSISTS TO SAY " REPLACE INK BLK". WHAT IS WRONG WITH THE PRINTER?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Just to confirm, you are using new/genuine brother cartridges, correct? Not a refilled or generic one?

Customer: replied 1 year ago.
CORRECT IT I A GENUINE BROTHER CARTRIDGE
Customer: replied 1 year ago.
CORRECT A GENUINE BROTHER CARTRIDGE
Expert:  Nathan replied 1 year ago.

Thank you, ***** ***** didn't see your reply come through until now.

Expert:  Nathan replied 1 year ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). Based on the age of the printer, a hardware fault (bad head) is the most likely cause.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

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