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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5324
Experience:  DIploma in Computer Hardware
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When I try to send a scanned picture to my email, it says

Customer Question

When I try to send a scanned picture to my email, it says there is no email program associated and to create an association in the default programs control panel. Can't seem to get this to work.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Do you use Windows 7 ?

Customer: replied 1 year ago.
Windows 8
Customer: replied 1 year ago.
Did not have this problem with Vista
Expert:  Sudipto replied 1 year ago.

OK, can you tell me, how do you generally access email from Windows 8 ? like using Internet Explorer or Windows live mail etc. ?

Customer: replied 1 year ago.
I usually go thru Google.
Expert:  Sudipto replied 1 year ago.

Do you mean Google Chrome ?

Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.

Do you use Google Chrome to access emails from the Vista PC also ?

Customer: replied 1 year ago.
I no longer use a Vista pc and don't remember if I used Google Chrome or Explorer
Customer: replied 1 year ago.
Sudipto - are you still there?
Expert:  Sudipto replied 1 year ago.

I don't think you are using any of them on Vista, because the problem you are facing is only caused when you do not use any email program, like Windows Live Mail or Outlook to access your emails, you cannot attach the scanned files in emails, until you use the web interface to access emails.

Now, the solution is , you have to configure a email program to access your emails then, you can solve the problem.

Expert:  Sudipto replied 1 year ago.

I can remotely connect with your PC and help you to solve the problem.

Expert:  Sudipto replied 1 year ago.

Otherwise I can give you steps here and you can follow them to configure the email program.

Customer: replied 1 year ago.
how do I configure a email program to access my emails?
Expert:  Sudipto replied 1 year ago.

Can you tell me, what email service do you use, like gmail, hotmail, yahoo etc. ?

Customer: replied 1 year ago.
I have a gmail account as well as a time warner acct.
Customer: replied 1 year ago.
What is taking so long?
Expert:  Sudipto replied 1 year ago.

OK, I am giving the steps to configure the email program, if you think that, you cannot do this or face any problem after doing this then, just let me know and I will try to solve the problem by remote session.

First download and install Windows Live Mail and reply me back.

http://windows.microsoft.com/en-in/windows-live/essentials-other#essentials=overviewother

Customer: replied 1 year ago.
Ok it is installed.
Expert:  Sudipto replied 1 year ago.

OK, just open it and let me know, what do you see ?

Customer: replied 1 year ago.
Just a welcome message.
Expert:  Sudipto replied 1 year ago.

Do you see any window to enter your email address and password ?

Expert:  Sudipto replied 1 year ago.

Hi, are you there ?