Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using new/genuine epson cartridges, or generic/refilled ones?
If you make a photocopy, direct from the glass, how does that come out (in black only mode)?
Do you still need help with this?
I can help you here in the chat format under your initial fee, or by phone for the added fee. In either case you are charged. It is possible the issue can't be fixed in cases of hardware faults, but I need to communicate with you to diagnose that and give you practical advise for how to proceed, if that is the case. With or without the call you're still paying only a fraction of what you'd be charged at a local repairs shop.
Just let me know how you'd like to proceed.
Pleas also confirm, when you say it won't print, do you mean it outputs a blank page?