Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Before I suggest anything I need to ask you some questions so I can understand the situation better.
Was this printer ever working with the same exact computer before? Also,
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Thank you for that extra info.
I just read your second reply and it looks like you have more then once computer in the home.
Is it only the upstairs laptop that cannot print to the dell printer?
Lets try this from the computer that is physically the closest to the Dell printer.
First , click start, then click devices and printers. And now right click and remove / delete all copies of your dell printer.
Once removed, next. Connect the usb cord from the printer to the computer and make sure the dell printer is turned on.
After that, try to open the wireless utility as follows.
Once that is done, you should then be able to go back to the start, devices and printers screen. Then click add a printer, then click add a network printer. It should scan the network and it should show your dell on the list. Click it, then click next and it should install t he printer.
Once installed this way, can you print again?
If you get stuck at any point during these steps, you are welcome to respond. Also, if these steps once completed, do not fix the issue. Then I will continue working with you as needed.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.