Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What's the status of the Wi-Fi/wireless light / icon on the printer?
What's the brand/model of your internet / wireless modem/router device?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please try the following fix:
- Disconnect the power cord from the internet / wireless modem/router device for a few minutes, then reconnect.
, then turn off the printer, then disconnect the power cord from the printer for a minute, then reconnect, then turn on.
- Then on the printer, press the Home
icon button, then select the network / wireless icon, then select option "Wi-Fi Setup", then option "Wi-Fi Setup Wizard", then select / connect to your Wi-Fi / wireless network name, and make sure it is connected, then see if you can print. If needed, please click on the website below for full instructions / illustrations:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=233682&prodoid=63099061&foid=253800&cat=237989&subcat=238002
, and/or see video instructions athttp://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp?UseCookie=yes&oid=233682&void=260986
- If that does not work, on the computer, please uninstall / delete the Epson printer
, then download / reinstall the printer driver / software at the website below:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=233682&prodoid=63099061&infoType=Downloads&detected=yes
, then check printing.
When you are available, please reply back at the box below to continue troubleshooting. Thank you,