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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4782
Experience:  B.Sc. Computer Science with Honors
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Printer window states: Unable to Clean, Machine Error 46

Customer Question

printer window states: Unable to Clean, Machine Error 46
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
Please follow the below steps
remove the Ink cartridges and turn off unit
unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on printer
reinsert ink cartridges
check if error repeats or goes off
let me know the status and i will suggest further accordingly
Customer: replied 1 year ago.
I have done the above...however it still says : Unable to clean Machine Error 46.
Customer: replied 1 year ago.
I am doing the above one more time to see if it works.
Expert:  Michelle replied 1 year ago.
the error 46 indicates that the ink absorber pads are full
The ink absorbers are porous pads that hold liquid and dried ink after it has been purged from the print head during printing and routine maintenance
if these pads get full there is a risk of ink spillage within the printer and can cause further damage
you will need to get the same replaced and that would require the printer to be serviced
you would need to call brother at 1-877-BROTHER(###) ###-####
M-F, 9:00am to 9:00pm Eastern Time and get a service scheduled
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
please click on a smiley face below or stars above to complete the rating if your question has been answered
Thanks for choosing Just answer
Customer: replied 1 year ago.
It still reads Unable to Clean Machine Error 46
Expert:  Michelle replied 1 year ago.
the error 46 indicates that the ink absorber pads are full
The ink absorbers are porous pads that hold liquid and dried ink after it has been purged from the print head during printing and routine maintenance
if these pads get full there is a risk of ink spillage within the printer and can cause further damage
you will need to get the same replaced and that would require the printer to be serviced
you would need to call brother at 1-877-BROTHER(###) ###-####
M-F, 9:00am to 9:00pm Eastern Time and get a service scheduled
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
please click on a smiley face below or stars above to complete the rating if your question has been answered
Thanks for choosing Just answer