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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Suddenly we cannot open "Properties" and printer keeps

Customer Question

Suddenly we cannot open "Properties" and printer keeps reverting to 4"x6" format
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Please use land-phone and not Skype
Customer: replied 1 year ago.
Can I still expect a phone call?
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.What do you mean by "service offers"?
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message when opening Properties?Do you have windows xp, vista, or 7, or 8, or mac computer?I do live online support. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.Response: Yes, but can we converse by phone rather than in written form?
Expert:  Viet - Printer Tech replied 1 year ago.
Do you have windows xp, vista, or 7, or 8, or mac computer?Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Awaiting your phone call
Expert:  Viet - Printer Tech replied 1 year ago.
Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=6a25f40a-5de5-48f6-b395-4355dfdada4b
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.
How soon will you be able to call me, as it is 12:45 am here now
Expert:  Viet - Printer Tech replied 1 year ago.
Let me open this issue to another expert who can call you. Thank you.
Customer: replied 1 year ago.
I have waited 6 hours (after payment) to be connected by phone to a technician regarding my printer problem. Every time I am assured that I will receive a call within minutes! What is going on? Jacobus, Edmonton Canada 1:50 am.(###) ###-####
Customer: replied 1 year ago.
When will I receive a call?
Customer: replied 1 year ago.
I am giving up on this service and will appreciate a refund.

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