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Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Brother mfc 9450 CDN giving error Print Unable 32 but definitely

Customer Question

Brother mfc 9450 CDN giving error Print Unable 32 but definitely no paper jam. No other problem that I can see. Thank you
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is it the same number every time?
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Customer: replied 1 year ago.
Yes
Expert:  Freddy M. replied 1 year ago.
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Have you cleaned the drum yet? Did you reseat the belt?
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Customer: replied 1 year ago.
No I haven't done that yet - is it difficult?
Expert:  Freddy M. replied 1 year ago.
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No you can do it pretty easily it just takes a little time.
Please follow the steps in this guide one by one even if you did them before.
It will go through everything from the toner to the belt, do not test until you finished everything.
http://support.brother.com/g/b/faqendbranchprintable.aspx?c=us&lang=en&prod=mfc9450cdn_all&ftype3=1964&faqid=faq00002555_001&printable=true
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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Customer: replied 1 year ago.
Thank you - I'll give it a go later on and let you know how I go.Many thanks,
Marina.
Expert:  Freddy M. replied 1 year ago.
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You're welcome and let me know if you get stuck.
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