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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon MX726 will not print from computer now but will still

Customer Question

canon MX726 will not print from computer now but will still print wirelessly from ipad
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.
Hello and thanks for using JustAnswer. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer ?

for eg: windows 7, windows 8 etc.

Regards
Customer: replied 1 year ago.
windows 7
Expert:  Md. Sadique replied 1 year ago.
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Regards,
Customer: replied 1 year ago.
no, we want you to type a respose please
Expert:  Md. Sadique replied 1 year ago.
No problem, we'll continue working on this Q&A page. Remote would have been convenient and easy. Just for your information, our remote tool is the most secure and transparent tool. You can see everything that I do and will have full control to stop me anytime you want.
What happens when you try to print using your computer ?
Do you get any error message ?
for eg: the Printer is offline etc.
Customer: replied 1 year ago.
there was no response on printer from computer, just didn't print. However, it does print from Apple air I pad
Expert:  Md. Sadique replied 1 year ago.
In that case we'll have to find out what is causing the issue.
Go to start > then click Device & printers > then click Add a printer and then select wireless.
Your computer will start searching. Tell me if you see your printer in the search list.
Regards
Customer: replied 1 year ago.
we tried all that and it was installing a printer, but came up as a FAX and then asked to print a test page and it wouldn't print.
Customer: replied 1 year ago.
what it had was MX720 series,
FAX WS
Expert:  Md. Sadique replied 1 year ago.
Right click on your printer and then click troubleshooting.
Tell me if it finds any errors.
Do you've any print jobs stuck ?