How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

L2700dw printer can not connect with my computer through wireless

Customer Question

l2700dw printer can not connect with my computer through wireless network.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.
Hello,I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem. May I ask how the printer is connected to your system? (usb, wifi, network, etc)I look forward to your response.Thank you,Jason
Customer: replied 1 year ago.
The printer is connected through a wireless router with access through a guest account while my computer has the same access through the wireless router
Expert:  Jason Jones replied 1 year ago.
Thank you for the update. It sounds like the computer itself may have a problem communicating to the router via the network.May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.
dont have the company credit card as i just tried to fix quickly
Expert:  Jason Jones replied 1 year ago.
I have received your last message, but do not understand what you are saying.
Customer: replied 1 year ago.
instead of logging in cant you instruct on how to do it as i want to learn as well
Expert:  Jason Jones replied 1 year ago.
I can instruct you how to do anything. First, I have to figure out what the problem is and why it is. Let's just try the remote option now so we can get you working quickly. Is that okay? If so, start the remote below.Thank you.Please, click the following link and choose to run the remote application:
Expert:  Jason Jones replied 1 year ago.
You said that you all had to leave and forcefully closed the remote application.

Related Printers Questions