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Nathan, Engineer
Category: Printers
Satisfied Customers: 23580
Experience:  Computer networking/repair. 12+ years experience.
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I have a WF-2660 printer. I just changed all 4 print cartridges

Customer Question

I have a WF-2660 printer. I just changed all 4 print cartridges (Epson of course) And it sounds like it is printing, but the pages are blank. Iran the head cleaning 4 times, but still blank pages.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Are you using new/genuine epson inks, or generic/refilled ones?
Customer: replied 1 year ago.
New Epson cartridges purchased from Epson
Customer: replied 1 year ago.
r u still here
Expert:  Nathan replied 1 year ago.
Yes, I"m here, sorry the site is running a bit slow today and your reply just came through.
Customer: replied 1 year ago.
Internet conv. is fine
Expert:  Nathan replied 1 year ago.
These symptoms point to either a clogged/contaminated print head, or a faulty print head. Please repeat the cleaning step at least once more. If it still doesn’t print anything, you’ll need to do a manual cleaning. I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use. Realistically, it’s probably time for a new printer, unless you happen to still be under the 1 year warranty. These machines are built for a maximum 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $125; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.Best regards ***** ***** for the news,Nathan