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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Fax machine keeps jamming in the back roller is not catching

Customer Question

fax machine keeps jamming in the back roller is not catching the paper what can I do
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.
Hi,I’m Wes. I’ll be glad to help with the issue and answer any questions
Expert:  WesPCDr replied 1 year ago.
Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.To fix the problem, use a damp paper towel with water or Windex and clean the rollers. .Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. This will prevent the paper from slipping. Then try to print.