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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to scan files to email, but get an error

Customer Question

I am trying to scan files to email, but get an error
Submitted: 1 year ago.
Category: Printers
Expert:  JKalman replied 1 year ago.
You need to open the software application for your printer on your computer and reconfigure the scan to email feature. Your email password ***** have changed, or your printer may have dropped the connection, particularly if it is a wireless connection. Please let me know more about your computer and your network.
Customer: replied 1 year ago.
The printer is a RICOH Aficio MP C2800. Following is the error recorded in the#[dcs_nas(121)]15/07/13 19:20:46 SMTPC: failed to get smtp server ip-address. ERR:This is the error generated when I attempt to send a scan to my/any email address.Here are the current printer email settings:Reception
Reception Protocol : POP3
E-mail Reception Interval : On
: 15minute(s)
Max. Reception E-mail Size : 2 MB
E-mail Storage in Server : Off
SMTP
SMTP Server Name : smtp.gmail.com
SMTP Port No. : 587
SMTP Authentication : On
SMTP Auth. E-mail Address :***@******.***
SMTP Auth. Encryption : Auto Select
POP before SMTP
POP before SMTP : Off
POP E-mail Address :***@******.***
Timeout setting after POP Auth. : 300 milli-second
POP3/IMAP4
POP3/IMAP4 Server Name : pop.gmail.com
POP3/IMAP4 Encryption : Active
E-mail Communication Port
POP3 Reception Port No. : 995
IMAP4 Reception Port No. : 993