How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Canon MG6120 keeps telling me there is a paper jam,

Customer Question

Hi, My Canon MG6120 keeps telling me there is a paper jam, but there isn't. If I press OK, it just returns to the error message again.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What is the exact and entire error exactly the way you see it including any numbers if there are any?
.
Customer: replied 1 year ago.
Error
Rear Cover
The paper is jammed
Clear the paper and press ok
Expert:  Freddy M. replied 1 year ago.
.
Have you checked inside the rear cover already? Even if no paper is in there you would want to check for any type of jam at all. For example a paper clip could fall in and cause that.
.
Customer: replied 1 year ago.
No thanks. Please cancel my free trial.
Expert:  Freddy M. replied 1 year ago.
.
Do you still want to continue here or are you asking to cancel altogether?
.
Customer: replied 1 year ago.
Cancel altogether. THis is costly and ineffective.